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Computer Giant Announces Plans to Make India Its Call Service Hub


US computer maker Dell has says it plans to substantially expand its customer support and software development centers in India.

Officials say the state of Texas-based company intends to add 2,000 more employees to its staff, bringing the total in India to 10,000 by January, 2006.

The company runs three call centers in India, with most of the operations centered in Bangalore, India's "silicon valley." Dell officials say they will open several more offices in India.

Scores of Western companies have cut costs by shifting software development, engineering design and routine office functions to countries such as India, which has a large pool of English-speaking workers and low wages.

Computer experts estimate that such outsourcing could create as many as 1.2 million jobs in India by 2008 and bring in revenues of at least $21 billion.

Some information for this report provided by AFP, AP.

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