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Telephone Line Helps Returning Servicemen Readjust to Civilian Life


When warriors return home from the battlefield, they often struggle with emotional and psychological illness. Many have suffered brain injuries, and most face difficulties readjusting to civilian life. To help those servicemen help themselves, the U.S. Defense Department has opened a 24-hour telephone help line.

The new outreach call center offers help around the clock, seven days a week.

"We've gotten calls from all over the country and around the world," says Army Brig. Gen. Loree Sutton, the director of the Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury, which established the outreach center earlier this year.

"We've gotten calls from warriors: soldiers, sailors, airmen, Marines, Coast Guardsmen," she explains. "[We] provide support to all who maybe suffering, who maybe struggling, who maybe thinking, 'I'm the only one.' That's our privilege to put out this message: 'You are not alone.'"

Servicemen, veterans and their families are not the only ones seeking help, she says.

"We've gotten calls from doctors, nurses, researchers, teachers, chaplains and concerned citizens, moms and dads," she says. "So we're here for anyone who has a question, who wants to be part of our efforts, to support our loved ones, to support our men and women in uniform and their families."

Getting service members help they need

The outreach center, she adds, links callers to the information, resources and treatments.

"This conflicts both in Iraq and Afghanistan, you know, anywhere between 10 to 20 percent of our troops coming back will screen positive for a possible concussion or traumatic brain injury," she says. "So we've been having the resources in place when troops return so that we can get those clinical assessments and really help understand what's going on. Whether it be issues related to a concussion, or perhaps an individual may have an experience in severe trauma, depression or anxiety. Of course we want to intervene early so we can get the individual the help and the hope they need before they risk turning to more destructive ways of perhaps self-medicating with alcohol or other substances."

Easing rough transitions to the home front

Since the outreach center started receiving calls in January, Sutton says, well-trained counselors have helped hundreds of service members returning from Iraq and Afghanistan. Transition-related issues are among their main concerns.

"I can tell you a story of a young sergeant who described this process of what it's like to come home from war," she says. "He said, 'It's really tough moving from being a target to shopping at Target,' which is one of our main department stores here in the U.S. I think what this young sergeant was pointing to is the transition. You know the skills that allow a warrior to excel on a battlefield, to take care of the mission, to take care of his buddies or her buddies, to come home, are very different skills than those which are required here on the home front."

During this transition period, the simplest daily routine at home can be a challenge. Sutton says most new veterans complain about difficulty sleeping.

"When you think about it, of course it makes sense," she says. "When you've been spending months on war zone, hearing the sounds of warm the mortars, the gunfire, coming back home to the quietness of your bedroom can be very difficult. So, we've been able to give folks tools to help them understand that this is a transition, that there are things they can do to help restore sleep, their nutrition, their health, to reconnect with their friends, to deepen their faith, to strengthen their love and to show their potential for claiming the growth that can come out of the most difficult adversity. Of course, as we all know, war is ugly, ugly, ugly business, and so we're here to help."

Center reaches out to service members around the globe

The new outreach center, she says, is a meaningful addition to the services the Defense Department already offered to meet the needs of the military community.

"Over the last several months, a little over a year since we've been here in existence here at the Defense Centers for Excellence, we've linked up for example with nations in the world, leading researchers to invest in studies that will help inform our knowledge," she says. "We've also linked up with leading clinicians from across the services as well as around the nation and around the world, so we can share what we learn about clinical treatment. We've stepped up our ability to educate, to train, to prepare individuals, so we can constructively be part of the solution."

She says technology is allowing the outreach center to expand its reach.

"In addition to the phone number - 866-966-1020 - we've also added an e-mail address that's available with coaching help 24-hours-a-day," she says. " That's: resources@dcoeoutreach.org. Soon we'll add chat and instant messaging that will allow people to connect with us all around the world."

Stutton says moving from the battlefield to civilian life is a challenging process that may take a long time. But with all its resources in place, she hopes the outreach center will provide the knowledge and hope that military service members need to move ahead with their lives.

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