News / USA

Obama Vows Fix for Health Care Web Sites

President Barack Obama gestures while speaking about the initial rollout of the health care overhaul, in the Rose Garden of the White House in Washington, Oct. 21, 2013.
President Barack Obama gestures while speaking about the initial rollout of the health care overhaul, in the Rose Garden of the White House in Washington, Oct. 21, 2013.
President Barack Obama has vowed to fix problems afflicting the rollout of the new health insurance law, including software glitches frustrating Americans trying to enroll in the program.

Since enrollment for the Affordable Care Act or Obamacare, as the health care law is known, formally started October 1, the main federal web site and some state exchanges have been plagued by software problems.

Americans have until March of next year to sign up for insurance or face a penalty. As problems became more embarrassing, the White House blamed heavy demand straining on line systems.

HealthCare.gov web siteHealthCare.gov web site
x
HealthCare.gov web site
HealthCare.gov web site
But amid increasing criticism, the administration now has sought help from the high-tech industry to fix what experts say are more than just glitches, but some serious system design flaws.

In the White House Rose Garden, with a dozen people who successfully signed up for coverage or were already benefiting from the law, Obama said he is committed to fixing what he called "kinks" in the system.

"There is no sugar coating it. The website has been too slow. People have been getting stuck during the application process. And I think it is fair to say that nobody has been more frustrated by that than I am precisely because the product is good. I want the cash registers to work. I want the check out lines to be smooth. So, I want people to be able to get this great product," said the president.

"There is no excuse" for the problems, said Obama, adding his administration is doing everything it can to boost capacity.

He stressed that while health insurance under the exchanges does not formally begin until January 1, Americans already are benefiting from key provisions, including coverage regardless of pre-existing medical conditions.

Obama acknowledged the problems have provided more ammunition to opposition Republicans whose efforts to block funding for Obamacare led to a 16-day government shutdown. But he said the "long and contentious" battle over health care reform was not fought merely because of a website.

"We waged this battle to make sure that millions of Americans in the wealthiest nation on Earth finally have the same chance to get the same security of affordable, quality health care as anybody else. That is what this is about," said Obama.

Obama said "it's time for folks to stop rooting for the failure" of the health care law, "because hardworking middle-class families are rooting for its success."

The administration has not released figures of the total number of people who have signed up successfully for coverage, but has pledged to provide that information in November.

The Department of Health and Human Services said that nearly half a million people submitted applications through the federal website and online state insurance exchanges or marketplaces.

A spokeswoman for Health and Human Services Secretary Kathleen Sebelius said she intends to testify before Congress, but no date has been set. Republicans have called for Sebelius to resign, citing the problems with the health care websites.

You May Like

Could Nemtsov Threaten Putin in Death as in Life?

Dynamic and debonair opposition leader had supported liberal economic reforms, criticized Russian president's aggression in Ukraine More

Oil Smuggling Highlights Challenges in Shutting Down IS Finances

Pentagon spokesman says Islamic State 'certainly continues to get revenue from the oil industry black market' but that airstrikes have made a dent More

India Focuses on Infrastructure, Investment to Propel Economy

Government expects economy to grow at 8 to 8.5 percent in next fiscal year More

This forum has been closed.
Comment Sorting
Comments page of 2
 Previous    
by: Anonymous
October 21, 2013 10:54 AM
I feel that this article, unlike most, does a really good job being unbiased.

by: Vickie from: Tennessee
October 21, 2013 10:50 AM
Isn't it impressive that Obama admits something is such a huge national mess?
Comments page of 2
 Previous    

Featured Videos

Your JavaScript is turned off or you have an old version of Adobe's Flash Player. Get the latest Flash player.
US Supreme Court Hears Hijab Discrimination Casei
X
Katherine Gypson
February 25, 2015 11:30 PM
The U.S. Supreme Court has heard opening arguments in a workplace religious discrimination case that examines whether a clothing store can refuse to hire a young woman for wearing the headscarf she says is a symbol of her Muslim faith. Katherine Gypson reports from the Supreme Court.
Video

Video US Supreme Court Hears Hijab Discrimination Case

The U.S. Supreme Court has heard opening arguments in a workplace religious discrimination case that examines whether a clothing store can refuse to hire a young woman for wearing the headscarf she says is a symbol of her Muslim faith. Katherine Gypson reports from the Supreme Court.
Video

Video Falling Gas Prices Hurt Nascent Illinois Hydraulic Fracturing Industry

Falling oil prices are helping consumers purchase cheaper petroleum at the pump. But that’s made hydraulic fracturing or “fracking” less economically viable for the companies in the United States invested in the process. VOA’s Kane Farabaugh reports on one Midwestern town that was hoping to change its fortunes by cashing in on the next big U.S. oil boom.
Video

Video Fighting in Sudan's South Kordofan Fuels Mass Displacement

Heavy fighting in Sudan's South Kordofan state is causing hundreds of thousands to flee into uncertain conditions. Local aid organizations estimate as many as 400,000 civilians have been internally displaced since the conflict began more than three years ago, while another 250,000 have fled across the border to refugee camps in South Sudan. VOA's Adam Bailes reports.
Video

Video Lao Dam Project Runs Into Opposition

A Lao dam project on a section of the Mekong River is drawing opposition from local fishermen, international environmental groups and neighboring countries. VOA's Say Mony visited the region to investigate the concerns. Colin Lovett narrates.
Video

Video A Filmmaker Discovers Her Biracial Identity in "Little White Lie

Lacey Schwartz grew up in an upper middle-class Jewish family, in a town in upstate New York where almost everyone she knew was white. She assumed that she was, as well. Her recent documentary, Little White Lie, tells the story of how she uncovered the secret of her true racial background. VOA’s Carolyn Weaver has more on the film.
Video

Video Deep Under Antarctic Ice Sheet, Life!

With the end of summer in the Southern hemisphere, the Antarctic research season is over. Scientists from Northern Illinois University are back in their laboratory after a 3-month expedition on the Ross Ice Shelf, the world’s largest floating ice sheet. As VOA’s Rosanne Skirble reports, they hope to find clues to explain the dynamics of the rapidly melting ice and its impact on sea level rise.
Video

Video US-Cuba Normalization Talks Resume Friday

Negotiations aimed at normalizing diplomatic relations between the U.S. and Cuba resume Friday. On the table: lifting a half-century trade embargo and easing banking and travel restrictions. There's opposition in Congress, but some analysts say there may be sufficient political and economic incentives in both nations for a potential breakthrough this year. VOA's Mil Arcega reports.
Video

Video Pakistan's Deadline For SIM Registration Has Cellphone Users Scrambling

Pakistani cell phone users have until midnight Thursday to register their SIM cards, or their service will be cut off. While some privacy experts worry about government intrusion, many Pakistanis are just worried about keeping their phone lines open. VOA Deewa reporter Arshad Muhmand has more from Peshawar.
Video

Video Myanmar Warns Factory Workers to End Strikes

Outside Myanmar's main city Yangon, thousands of workers walked off their jobs earlier this month demanding a doubling of their wages, pay raises after a year and input from labor unions on industrial regulations. Since Friday, the standoff has grown more tense as police moved in to disrupt the sit-ins, resulting in clashes that injured people from both sides. VOA correspondent Steve Herman visited industrial zones which have become a focus of Myanmar's fledgling workers rights movement.
Video

Video Oscar Winners Do More Than Thank the Academy

The Academy Awards presentation is Hollywood’s night to reward the best movies from the previous year. It’s typically a lot of glitter, a lot of thank you’s, a lot of speeches. But many of this year’s speeches carried messages beyond the thank you's. VOA’s Carolyn Presutti takes a look.

All About America

Circumventing Censorship

An Internet Primer for Healthy Web Habits

As surveillance and censoring technologies advance, so, too, do new tools for your computer or mobile device that help protect your privacy and break through Internet censorship.
More