News / USA

Obama Vows Fix for Health Care Web Sites

President Barack Obama gestures while speaking about the initial rollout of the health care overhaul, in the Rose Garden of the White House in Washington, Oct. 21, 2013.
President Barack Obama gestures while speaking about the initial rollout of the health care overhaul, in the Rose Garden of the White House in Washington, Oct. 21, 2013.
President Barack Obama has vowed to fix problems afflicting the rollout of the new health insurance law, including software glitches frustrating Americans trying to enroll in the program.

Since enrollment for the Affordable Care Act or Obamacare, as the health care law is known, formally started October 1, the main federal web site and some state exchanges have been plagued by software problems.

Americans have until March of next year to sign up for insurance or face a penalty. As problems became more embarrassing, the White House blamed heavy demand straining on line systems.

HealthCare.gov web siteHealthCare.gov web site
x
HealthCare.gov web site
HealthCare.gov web site
But amid increasing criticism, the administration now has sought help from the high-tech industry to fix what experts say are more than just glitches, but some serious system design flaws.

In the White House Rose Garden, with a dozen people who successfully signed up for coverage or were already benefiting from the law, Obama said he is committed to fixing what he called "kinks" in the system.

"There is no sugar coating it. The website has been too slow. People have been getting stuck during the application process. And I think it is fair to say that nobody has been more frustrated by that than I am precisely because the product is good. I want the cash registers to work. I want the check out lines to be smooth. So, I want people to be able to get this great product," said the president.

"There is no excuse" for the problems, said Obama, adding his administration is doing everything it can to boost capacity.

He stressed that while health insurance under the exchanges does not formally begin until January 1, Americans already are benefiting from key provisions, including coverage regardless of pre-existing medical conditions.

Obama acknowledged the problems have provided more ammunition to opposition Republicans whose efforts to block funding for Obamacare led to a 16-day government shutdown. But he said the "long and contentious" battle over health care reform was not fought merely because of a website.

"We waged this battle to make sure that millions of Americans in the wealthiest nation on Earth finally have the same chance to get the same security of affordable, quality health care as anybody else. That is what this is about," said Obama.

Obama said "it's time for folks to stop rooting for the failure" of the health care law, "because hardworking middle-class families are rooting for its success."

The administration has not released figures of the total number of people who have signed up successfully for coverage, but has pledged to provide that information in November.

The Department of Health and Human Services said that nearly half a million people submitted applications through the federal website and online state insurance exchanges or marketplaces.

A spokeswoman for Health and Human Services Secretary Kathleen Sebelius said she intends to testify before Congress, but no date has been set. Republicans have called for Sebelius to resign, citing the problems with the health care websites.

You May Like

Philippines, Muslim Rebels Try to Salvage Peace Pact

Peace process faces major setback after botched military operation to find terrorists results in bloody gunbattle between government forces, Moro Islamic Liberation Front fighters More

Republicans Expect Long, Expensive Presidential Battle

Political strategist says eventual winner will be one who can put together strongest coalition of various conservative groups that make up Republican Party More

Video New Wheelchair Is Easier to Use, Increases Mobility

Engineers have come up with a lever-operated design that makes use of easily accessible bicycle technology More

This forum has been closed.
Comment Sorting
Comments page of 2
 Previous    
by: Anonymous
October 21, 2013 10:54 AM
I feel that this article, unlike most, does a really good job being unbiased.

by: Vickie from: Tennessee
October 21, 2013 10:50 AM
Isn't it impressive that Obama admits something is such a huge national mess?
Comments page of 2
 Previous    

Featured Videos

Your JavaScript is turned off or you have an old version of Adobe's Flash Player. Get the latest Flash player.
Liberia's Almost Last Ebola Patient Grateful but Still Grievingi
X
Benno Muchler
March 26, 2015 3:41 PM
Beatrice Yardolo was to make history as Liberia’s last Ebola patient. Liberians recently started counting down 42 days, the period that has to go by without a single new infection until the World Health Organization can declare a country Ebola-free. That countdown stopped on March 20 when there was another new case of Ebola, making Yardolo’s story a reminder that Ebola is far from over. Benno Muchler reports from Monrovia.
Video

Video Liberia's Almost Last Ebola Patient Grateful but Still Grieving

Beatrice Yardolo was to make history as Liberia’s last Ebola patient. Liberians recently started counting down 42 days, the period that has to go by without a single new infection until the World Health Organization can declare a country Ebola-free. That countdown stopped on March 20 when there was another new case of Ebola, making Yardolo’s story a reminder that Ebola is far from over. Benno Muchler reports from Monrovia.
Video

Video Cambodian Land Grabs Threaten Traditional Communities

Indigenous communities in Cambodia's Ratanakiri province say the government’s economic land concession policy is taking away their land and traditional way of life, making many fear that their identity will soon be lost. Local authorities, though, have denied this is the case. VOA's Say Mony went to investigate and filed this report, narrated by Colin Lovett.
Video

Video US, South Korea Conduct Joint Military Exercises

The Eighth U.S. Army Division and the Eighth Republic of Korea Mechanized Infantry Division put on a well orchestrated show of force for the media this week during their joint military training exercises in South Korea. VOA’s Seoul correspondent Brian Padden was there and reports the soldiers were well disciplined both in conducting a complex live fire exercise and in staying on message with the press.
Video

Video Space Program Status Disappoints 'Last Man on the Moon'

One of the films that drew big crowds last week at the annual South by Southwest festival in Austin, Texas, tells the story of the last human being to stand on the moon, U.S. astronaut Eugene Cernan. It has been 42 years since Cernan returned from the moon and he laments that no one else has gone there since. VOA’s Greg Flakus reports.
Video

Video Young Filmmakers Shine Spotlight on Giving Back

A group of student filmmakers from across the United States joined President Barack Obama at the White House this month for the second annual White House Student Film Festival. Fifteen short films were officially selected from more than 1,500 entries by students aged 6 through 18. The filmmakers and their families then joined the president and a group of celebrities for a screening of their films. VOA’s Julie Taboh reports.
Video

Video VOA Exclusive: Interview with Afghan President Ashraf Ghani

Afghan President Ashraf Ghani, during his first visit as president to Washington, gave a one-on-one interview with VOA Afghan Service reporter Said Suleiman Ashna, about his request for a change in U.S. troop levels, the threat from the Islamic State, and repairing relations with the United States and Pakistan. The interview was held at Blair House, late Sunday, in Pashto.
Video

Video California Science Center Tells Story of Dead Sea Scrolls

The ancient manuscripts were uncovered in the mid-20th century, and they are still yielding clues about life and religious beliefs in ancient Israel. As VOA's Mike O'Sullivan reports, an exhibit in Los Angeles shows how modern science is bringing the history of these ancient documents to life.
Video

Video Angelina Jolie Takes Another Bold Step

Hollywood actress and filmmaker Angelina Jolie has revealed she had her ovaries and fallopian tubes removed to lower her odds of getting cancer. Doctors say the huge publicity over her decision will help raise awareness about the importance of cancer screening. VOA’s George Putic has more

All About America

Circumventing Censorship

An Internet Primer for Healthy Web Habits

As surveillance and censoring technologies advance, so, too, do new tools for your computer or mobile device that help protect your privacy and break through Internet censorship.
More