News / USA

Obama Vows Fix for Health Care Web Sites

President Barack Obama gestures while speaking about the initial rollout of the health care overhaul, in the Rose Garden of the White House in Washington, Oct. 21, 2013.
President Barack Obama gestures while speaking about the initial rollout of the health care overhaul, in the Rose Garden of the White House in Washington, Oct. 21, 2013.
President Barack Obama has vowed to fix problems afflicting the rollout of the new health insurance law, including software glitches frustrating Americans trying to enroll in the program.

Since enrollment for the Affordable Care Act or Obamacare, as the health care law is known, formally started October 1, the main federal web site and some state exchanges have been plagued by software problems.

Americans have until March of next year to sign up for insurance or face a penalty. As problems became more embarrassing, the White House blamed heavy demand straining on line systems.

HealthCare.gov web siteHealthCare.gov web site
x
HealthCare.gov web site
HealthCare.gov web site
But amid increasing criticism, the administration now has sought help from the high-tech industry to fix what experts say are more than just glitches, but some serious system design flaws.

In the White House Rose Garden, with a dozen people who successfully signed up for coverage or were already benefiting from the law, Obama said he is committed to fixing what he called "kinks" in the system.

"There is no sugar coating it. The website has been too slow. People have been getting stuck during the application process. And I think it is fair to say that nobody has been more frustrated by that than I am precisely because the product is good. I want the cash registers to work. I want the check out lines to be smooth. So, I want people to be able to get this great product," said the president.

"There is no excuse" for the problems, said Obama, adding his administration is doing everything it can to boost capacity.

He stressed that while health insurance under the exchanges does not formally begin until January 1, Americans already are benefiting from key provisions, including coverage regardless of pre-existing medical conditions.

Obama acknowledged the problems have provided more ammunition to opposition Republicans whose efforts to block funding for Obamacare led to a 16-day government shutdown. But he said the "long and contentious" battle over health care reform was not fought merely because of a website.

"We waged this battle to make sure that millions of Americans in the wealthiest nation on Earth finally have the same chance to get the same security of affordable, quality health care as anybody else. That is what this is about," said Obama.

Obama said "it's time for folks to stop rooting for the failure" of the health care law, "because hardworking middle-class families are rooting for its success."

The administration has not released figures of the total number of people who have signed up successfully for coverage, but has pledged to provide that information in November.

The Department of Health and Human Services said that nearly half a million people submitted applications through the federal website and online state insurance exchanges or marketplaces.

A spokeswoman for Health and Human Services Secretary Kathleen Sebelius said she intends to testify before Congress, but no date has been set. Republicans have called for Sebelius to resign, citing the problems with the health care websites.

You May Like

Video One Year After Thai Coup, No End in Sight for Military Rule

Since carrying out the May 22, 2014 coup, the general has retired from the military but is still firmly in charge More

Goodbye, New York

This is what the fastest-growing big cities in America have in common More

Job-Seeking Bangladeshis Risk Lives to Find Work

The number of Bangladeshi migrants on smugglers’ boats bound for Southeast Asian countries has soared in the past two years More

This forum has been closed.
Comment Sorting
Comments page of 2
 Previous    
by: Anonymous
October 21, 2013 10:54 AM
I feel that this article, unlike most, does a really good job being unbiased.

by: Vickie from: Tennessee
October 21, 2013 10:50 AM
Isn't it impressive that Obama admits something is such a huge national mess?
Comments page of 2
 Previous    

Featured Videos

Your JavaScript is turned off or you have an old version of Adobe's Flash Player. Get the latest Flash player.
Turkey's Main Opposition Party Hopes for Election Breakthroughi
X
May 22, 2015 10:23 AM
Turkey’s main opposition Republican People’s Party has sought an image change ahead of the June 7 general election. The move comes after suffering successive defeats at the hands of the Islamist-rooted AK Party, which has portrayed it as hostile to religion. Dorian Jones reports from the western city of Izmir.
Video

Video Turkey's Main Opposition Party Hopes for Election Breakthrough

Turkey’s main opposition Republican People’s Party has sought an image change ahead of the June 7 general election. The move comes after suffering successive defeats at the hands of the Islamist-rooted AK Party, which has portrayed it as hostile to religion. Dorian Jones reports from the western city of Izmir.
Video

Video Europe Follows US Lead in Tackling ‘Conflict Minerals’

Metals mined from conflict zones in places like the Democratic Republic of Congo are often sold by warlords to buy weapons. This week European lawmakers voted to force manufacturers to prove that their supply chains are not inadvertently fueling conflicts and human rights abuses. Henry Ridgwell reports from London.
Video

Video Class Tackles Questions of Race, Discrimination

Unrest in some U.S. cities is more than just a trending news item at Ladue Middle School in St. Louis, Missouri. As VOA’s Kane Farabaugh reports, it’s a focus of a multicultural studies class engaging students in wide-ranging discussions about racial tensions and police aggression.
Video

Video Mind-Controlled Prosthetics Are Getting Closer

Scientists and engineers are making substantial advances towards the ultimate goal in prosthetics – creation of limbs that can be controlled by the wearer’s mind. Thanks to sophisticated sensors capable of picking up the brain’s signals, an amputee in Iceland is literally bringing us one step closer to that goal. VOA’s George Putic reports.
Video

Video Afghan Economy Sinks As Foreign Troops Depart

As international troops prepare to leave Afghanistan, and many foreign aid groups follow, Afghans are grappling with how the exodus will affect the country's fragile economy. Ayesha Tanzeem reports from the Afghan capital, Kabul.
Video

Video Poverty, Ignorance Force Underage Girls Into Marriage

The recent marriage of a 17-year old Chechen girl to a local police chief who was 30 years older and already had a wife caused an outcry in Russia and beyond. The bride was reportedly forced to marry and her parents were intimidated into giving their consent. The union spotlighted yet again the plight of many underage girls in developing countries. Zlatica Hoke reports poverty, ignorance and fear are behind the practice, especially in Asia and Africa.
Video

Video South Korea Marks Gwangju Uprising Anniversary

South Korea this week marked the 35th anniversary of a protest that turned deadly. The Gwangju Uprising is credited with starting the country’s democratic revolution after it was violently quelled by South Korea’s former military rulers. But as Jason Strother reports, some observers worry that democracy has recently been eroded.
Video

Video California’s Water System Not Created To Handle Current Drought

The drought in California is moving into its fourth year. While the state's governor is mandating a reduction in urban water use, most of the water used in California is for agriculture. But both city dwellers and farmers are feeling the impact of the drought. Some experts say the state’s water system was not created to handle long periods of drought. Elizabeth Lee reports from Ventura County, an agricultural region just northwest of Los Angeles.
Video

Video How to Clone a Mammoth: The Science of De-Extinction

An international team of scientists has sequenced the complete genome of the woolly mammoth. Led by the Swedish Museum of Natural History in Stockholm, the work opens the door to recreate the huge herbivore, which last roamed the Earth 4,000 years ago. VOA’s Rosanne Skirble considers the science of de-extinction and its place on the planet
Video

Video Blind Boy Defines His Life with Music

Cole Moran was born blind. He also has cognitive delays and other birth defects. He has to learn everything by ear. Nevertheless, the 12-year-old has had an insatiable love for music since he was born. VOA’s June Soh introduces us to the young phenomenal harmonica player.

VOA Blogs