answering telephone

FIB VOA Jingle

Functioning In Business, FIB 9C-6

Saly:   Lao Opening

FIB    Opening

Interview:            Receptionist at Federal Motors

Larry:      Interview

Saly:       The word interview in Lao

Eliz:          Ms. Silverstone, could you tell us, what are your responsibilities at Federal Motors?

Sil:      Well, at that time, when Mr. Blake visited our offices, I was a receptionist.

                  My main job was to greet visitors and to answer the phone.

Eliz:      And now?

Sil:      Well, last September I was promoted to Administrative Assistant.

                  So now I have some additional responsibilities.

                  I work with computers and I sometimes write reports.

Eliz:          I see.   Do you enjoy your new job?

Sil:      Yes, very much.

Eliz:      Thank you for talking to us, Ms. Silverstone.

Sil:      You’re very welcome.

MUSIC

Language Focus:      Questions Based on FIB Dialog

Larry:      Questions.

Larry:      Listen to the question, then listen to the dialog.

Saly:       Instructions in Lao       

Eliz:      Who is Mr. Blake expecting to see?

(short pause)

Sil:            Good morning, sir.  Can I help you? Blake:      Yes.  I have an appointment to see Mr. Chapman, Stewart Chapman, at ten thirty.

Sil:            Oh, Mr. Chapman.  Can I have your name please?

Blake:      Yes.  The name is Blake, Charles Blake of International Robotics.

Sil:            All right, thank you.  Just a moment please.

Eliz:      Who is Mr. Blake expecting to see?

(ding)

(pause for answer)

Eliz:      He’s expecting to see Mr. Chapman.

                  He has an appointment to see him at ten thirty.

 (short pause)

Larry:      Listen to the question, then listen to the dialog.

Saly:       Instructions in Lao  

Eliz:      Who is available to meet with Mr. Blake?

(short pause)

Sil:            Uh, Mr. Blake.  I’m sorry. Mr. Chapman is not here today.

Blake:      Uh-huh...

Sil:            Uh, but there’s a Mr. Gomez who can come talk to you.

Eliz:      Who is available to meet with Mr. Blake?

(ding)

(pause for answer)

Eliz:          Mr. Gomez will meet with Mr. Blake.

(short pause)

MUSIC

Culture Tips:      Receptionists

Larry:       Culture Tips

 Saly:        Explanations in Lao         

“Do most American offices have receptionists?”  Lao ·                          

 a voice mail message       Lao translation

·                          

an e-mail message            Lao translation     

·                            

In the past, receptionists greeted visitors, answered phones, and took messages.      Lao translation     

Administrative assistants have more technical responsibilities than receptionists.     Lao translation                

Eliz:       Welcome once again to “Culture Tips” with Gary Engleton.

       Today, our e-mail question is “Do most American offices have receptionists?”

Gary:      That’s a good question.

                  In the past, receptionists greeted visitors, answered phones, and took messages.

                  But today, many American business people use voice mail to receive their phone messages.

                  And instead of making phone calls, many business people now send e-mail messages.

                  So now, instead of receptionists, many offices now have administrative assistants.

Eliz:      What’s the difference between a receptionist and an administrative assistant?

FIB       Closing