A newly-released White House report speaks of a "corrosive culture" within the scandal-plagued Veterans' Affairs (VA) health care system.
President Barack Obama ordered the review after some former soldiers reportedly died while waiting as long as three months for treatment at a veterans hospital.
The White House review found what it calls "significant and chronic system failures" throughout the Veterans Health Administration.
It says personnel problems have seriously affected morale and impacted the timeliness of health care. It also criticized the VA's standard 14-day waiting period for an appointment as unrealistic and arbitrary.
Reports of long waits by ailing veterans to be seen by doctors, and of VA bureaucrats misreporting waiting times caused an outcry in Congress and the resignation of VA Secretary Eric Shinseki.