News / Asia

McDonald's Meat Supplier Overhauls China Operations

McDonald's Hong Kong restaurants have taken chicken nuggets and chicken filet burgers off the menu following accusations of selling expired meat. A menu as of July 25, 2014.
McDonald's Hong Kong restaurants have taken chicken nuggets and chicken filet burgers off the menu following accusations of selling expired meat. A menu as of July 25, 2014.
Reuters

A leading U.S. meat supplier said a Chinese unit at the center of a food safety scandal had issues that were “absolutely inconsistent” with the group's high standards.

“This is my company and events like these have a personal toll. ... They simply don't represent the values I stand for or those of my company,” Sheldon Lavin, the millionaire chairman, CEO and owner of Illinois-based OSI Group LLC, said at a news conference Monday in Shanghai.

OSI said it was suspending operations at Shanghai Husi Food and would review all its China plants in an effort to limit further damage after losing two major customers.

KFC and Pizza Hut parent Yum Brands Inc. last week severed its ties with OSI, while the Japan and Hong Kong units of McDonald's Corp. said they were ending their relationship with the U.S. meat processor's Chinese unit following allegations it mixed expired meat with fresh produce.

Customers eat at a McDonald's restaurant in Hong Kong on July 25, 2014.Customers eat at a McDonald's restaurant in Hong Kong on July 25, 2014.
x
Customers eat at a McDonald's restaurant in Hong Kong on July 25, 2014.
Customers eat at a McDonald's restaurant in Hong Kong on July 25, 2014.

David McDonald, OSI's president and chief operating officer, said the group was making senior management changes in China and will set up a quality control center in Shanghai to better supervise its business. It also will bring in global experts to survey the China operations and improve auditing, including constant visual surveillance and extensive employee interviews.

In addition, it plans to spend 10 million yuan ($1.62 million) on a food safety education program in Shanghai.

McDonald's headquarters to take control

OSI, which ranks among the top few dozen U.S. private companies with annual revenue of close to $6 billion, said its China operations had a certain amount of autonomy. The group wanted a decentralized business model that allowed decisions to be made locally, although global standards were not meant to be broken. McDonald's said the China operations would come under the direct control of headquarters.

Shanghai Husi Food was accused earlier this month by a TV documentary of mixing expired meat with fresh product and forging production dates. Regulators in Shanghai said Husi had forged the dates on smoked beef patties and then sold them after they expired. Police have detained five people as part of their investigation. There have been no reports of any consumers falling sick.

“To date, we've found issues that are absolutely inconsistent with our internal requirements for the highest standards, processes and policies,” McDonald told a packed news conference at a Shanghai hotel, adding that all nine OSI food processing plants in China would be reviewed.

China is McDonald's third biggest market by outlets and Yum's largest, representing a big growth opportunity for foreign fast-food chains. But a series of damaging food safety scandals in recent years risks denting those prospects as many Chinese look to foreign restaurants for better quality.

Meat dishes off menu

McDonald's, which has more than 2,000 outlets in mainland China, took more meat dishes off its menus Monday as it sought to fill the supply gap after OSI withdrew all Shanghai Husi products from the market at the weekend.

At least three McDonald's outlets in Shanghai and Beijing, visited by Reuters reporters on Monday, had stopped selling all or most of their meat products. Outlets in cities such as Tianjin and Wuhan were also affected, according to microblog postings.

A spokeswoman at McDonald's in China said its beef, chicken and pork products were affected at outlets across the country, though the level of impact varied.

In an emailed statement, McDonald's said it had withdrawn all products from the Husi group in China since Friday. “As a result, we are now only offering a limited menu in our restaurants around the country.”

“We are leveraging our network of suppliers to resume our full menu offerings. Some restaurants will resume offering full menu in early August and some may take a little longer. We apologize to our customers for causing them such concern and inconvenience,” it added.

'Won't accept their apologies'

“I wanted to order chicken products today,” said Tan Qiang, 23, at one McDonald's outlet in central Shanghai. “But they only had one type of combo and nothing else. I was disappointed not being able to eat what I want.”

Outside another nearby McDonald's, an 18-year-old student who only gave her surname as Li, said: “For big companies like McDonald's, they should feel sorry for what they did to customers. I won't accept their apologies.”

Food safety is a big issue for Chinese consumers after dairy products tainted with the industrial chemical melamine led to the deaths of six infants in 2008 and left many thousands sick.    

You May Like

Video VOA Reporter Tours Devastated Peshawar School

Islamist militants wearing military uniforms and strapped with explosives attacked a military run school Tuesday in the northwestern Pakistani city of Peshawar. At least 141 people were killed in the horrific attack, most of them young students. More

Video Sudan School Becomes Target of Aerial Attacks

Dropout rate at an all-time high in South Kordofan state because many schools have been destroyed during 3-year civil war More

Tennessee Songbirds Fly Coop Long Before Tornadoes Arrive

Researchers say birds apparently alerted to danger by sounds at frequencies below range of human hearing More

This forum has been closed.
Comment Sorting
Comments
     
by: Frankie Fook-lun Leung from: Los Angeles
July 28, 2014 11:08 PM
Speaking as a lawyer, the problem in China is not there are no rules and regulations. But the people who supposedly are hired to enforce the rules and regulations do not do a good job. There are many loopholes, including corruption and cultural attitude which defeats the purported enforcement of these rules and regulations.


by: timekeeper from: Florida
July 28, 2014 11:17 AM
To me the real issue is why we are buying meet from china instead of the US. do we not have meat processing is this country anymore. McDonalds could not open their own processing center in this country. you can set up all the standards in the world but it is hard to change culture. Many foreign cultures do not understand health proceedure's. China has had a bad track record so far on food including killing many pets with bad dog food.


by: Lesley from: Ontario, Canada
July 28, 2014 11:02 AM
It says in the article there have been no reports of people getting sick! Well I ate there in April of this year and noticed my double cheese burger tasted funny - but chalked it up to a different way of preparing it. Within hours I had severe food poising which lasted for 3 days! I could barely stomach any food for the rest of my trip. It was horrible - I was on a guided tour and missed 3 days of activities as I was in my room - I was SOOO sick! and I KNOW it was from that McDonald's burger in Shanghai!!

Featured Videos

Your JavaScript is turned off or you have an old version of Adobe's Flash Player. Get the latest Flash player.
Sudan School Becomes Target of Aerial Attacksi
X
December 19, 2014 12:45 AM
The school dropout rate is at an all-time high in Sudan's South Kordofan state because many schools have been destroyed during the three-year civil war between the government and SPLA-N rebel forces. Adam Bailes visited Sudan's Nuba Mountains' region and reports many children are simply too scared to go to school
Video

Video Sudan School Becomes Target of Aerial Attacks

The school dropout rate is at an all-time high in Sudan's South Kordofan state because many schools have been destroyed during the three-year civil war between the government and SPLA-N rebel forces. Adam Bailes visited Sudan's Nuba Mountains' region and reports many children are simply too scared to go to school
Video

Video VOA Reporter Tours Devastated Peshawar School

Islamist militants wearing military uniforms and strapped with explosives attacked a military run school Tuesday in the northwestern Pakistani city of Peshawar. At least 141 people were killed in the horrific attack, most of them young students. VOA reporter Ayaz Gul visited the devastated school and attended the funeral of the principal who courageously tried to save her students from the deadly attack.
Video

Video Nigerians Fleeing Boko Haram Languish in Camp Near Capital

In its five-year effort to impose Islamic law in northeastern Nigeria, the Boko Haram extremist group has killed thousands of people and forced hundreds of thousands to flee. Some of those who ran for their lives now live in squalor on the edges of the capital, Abuja. Chris Stein reports for VOA.
Video

Video Putin Says Russian Economy Will Emerge Stronger

Russian President Vladimir Putin has said his country's sinking economy will not only recover but also become stronger, despite falling oil prices and Western sanctions over Ukraine. VOA's Daniel Schearf reports.
Video

Video Detained Turkish Journalists Follow Teachings of US-Based Preacher

The Turkish government’s jailing of critical journalists has sparked international condemnation and is being seen as an effort to undermine the followers of an ailing Turkish preacher based in the United States. VOA religion reporter Jerome Socolovsky has more.
Video

Video ‘Anti-Islamization’ Marches Increase Tensions In Germany

Anti-immigrant rallies in Germany have been building in recent weeks, peaking Monday night in the city of Dresden where tens of thousands of people turned out to demonstrate against what they call the ‘Islamization’ of the West. Germany has offered asylum to more Syrian refugees than any other country, and this appears to have set off the protests. Henry Ridgwell reports from London.
Video

Video Aceh Rebuilt Decade After Tsunami, But Scars Remain

On December 26, 2004 there was an earthquake in the Indian Ocean so powerful it caused the Earth’s axis to wobble a few centimeters. Onshore on the island of Sumatra, the resulting tsunami was devastating. A decade later, VOA Correspondent Steve Herman reports from Banda Aceh, Indonesia, where although there is little remaining evidence of the physical devastation, the psychological scars among survivors remain.
Video

Video Refugees Living in Kenya Long for Peace in the Home Countries

Kenya is host to numerous refugees seeking safe haven from conflict. Immigrants from Somalia face challenges in their new lives in Kenya. Ahead of International Migrants Day (December 18) Lenny Ruvaga has more for VOA News from the Kenyan capital.

All About America

AppleAndroid