News / USA

Surge of Holiday Packages Delays UPS Shipments

FILE - A UPS driver unloads packages from a truck and arranges them for delivery in New York.
FILE - A UPS driver unloads packages from a truck and arranges them for delivery in New York.
Reuters
— A high volume of holiday packages overwhelmed shipping and logistics company UPS, the company said on Wednesday, delaying the arrival of Christmas presents around the globe and sending angry consumers to social media to vent.
 
Amazon.com responded with an email to affected customers offering shipping refunds and $20 gift cards to compensate.
 
A convergence of factors, including higher volume than expected and recent patches of bad weather, were responsible for the delays according to UPS spokeswoman Natalie Black.
 
The company projected 132 million deliveries last week “and obviously we exceeded that,” Black said, without disclosing how many packages had been sent.
 
“For now, UPS is really focused on delivering the remaining packages,” Black said. “You might not see trucks, but people are working.”
 
Customers awaiting deliveries should expect packages on Thursday or Friday; those with delivery guarantees will get appropriate refunds, she said. Amazon.com's email said credits were applied directly to user accounts.
 
Packages shipped via UPS for Amazon.com by Prime customers, who pay $79 a year for two-day shipping, may be eligible for additional refunds. Amazon's stated policy for missed deliveries is to offer a free one-month extension of Prime.
 
UPS has not yet coordinated with Amazon, nor has it determined what percentage of the undelivered packages were from Amazon, Black said.
 
Amazon also did not disclose how many of its shipments were affected or how many users got the email about delayed orders.
 
“If customers from Amazon were impacted, we'll work with Amazon to resolve that,” Black said.
 
Amazon processed customer orders on time for holiday delivery, company spokeswoman Mary Osako said. “We are reviewing the performance of the delivery carriers,” she said.
 
Frustrated consumers took to social media, with some complaining that gifts purchased for their children would not arrive in time to make it under the tree by Christmas morning.
 
“[It] would have been better had you delivered our package yesterday like it was scheduled,” tweeted a user named Heather Bender, who added the hashtags #UPSFail and #NoSantaGiftForMySon.
 
“Package was delayed in transit & not received as guaranteed. Disappointed 9 year old,” said a Twitter user named Jennifer Marten.
 
Others on social media urged shoppers to be more appreciative of the delivery company's work during the holiday season.
 
“While others take vacation and time off in December, remember we aren't allowed ever to be off in December. Ever,” Donny Ratcliffe, who identified himself as a UPS driver for the last 20 years, said on the UPS Facebook page.
 
“So when you see your family and complain that your package is held up, everyone who moves your package is working and doesn't get the Xmas experience you get,” he said. “Be thankful for that.”

You May Like

At Khmer Rouge Court, Long-Awaited Verdict Approaches

First phase of trial, which is coming to an end, has focused on forced exodus of Phnom Penh in 1975 - and now many are hopeful justice will be served More

Video When Fighting Eases, Gazans Line Up at Bakeries

When there is a lull in the conflict, residents who have been hunkered down in their apartments rush out to stock up on food and other necessities More

Video Information War Rages Alongside Real One in Ukraine

Downing of Malaysian airliner, allegations of cross-border shelling move information war in war-torn country to a new level More

Featured Videos

Your JavaScript is turned off or you have an old version of Adobe's Flash Player. Get the latest Flash player.
Information War Rages Alongside Real One in Ukrainei
X
Al Pessin
July 31, 2014 8:13 PM
The downing of the Malaysian airliner two weeks ago, and allegations that Russians are shelling Ukrainian troops across the border, have moved the information war swirling around the Ukrainian conflict to a new level. VOA's Al Pessin reports from Kyiv.
Video

Video Information War Rages Alongside Real One in Ukraine

The downing of the Malaysian airliner two weeks ago, and allegations that Russians are shelling Ukrainian troops across the border, have moved the information war swirling around the Ukrainian conflict to a new level. VOA's Al Pessin reports from Kyiv.
Video

Video When Fighting Eases, Gazans Line Up at Bakeries

When there is a lull in the conflict in Gaza, residents who have been hunkered down in their apartments rush out to stock up on food and other necessities. Probably the most important destination is the local bakery. VOA’s Scott Bobb reports from Gaza City.
Video

Video US-Funded Program Offers Honduran Children Alternative to Illegal Immigration

President Obama and Central American leaders recently agreed to come up with a plan to address poverty and crime in the region that is fueling the surge of young migrants trying to illegally enter the United States. VOA’s Brian Padden looks at one such program in Honduras - funded in part by the United States - which gives street kids not only food and safety but a chance for a better life without, crossing the border.
Video

Video 'Fab Lab' Igniting Revolution in Kenya

The University of Nairobi’s Science and Technology Park is banking on 3-D prototyping to spark a manufacturing revolution in the country. Lenny Ruvaga has more for from Nairobi's so-called “FabLab” for VOA.
Video

Video Gazans in Shelled School Sought Shelter

Israel's air and ground assault against Hamas-led fighters in Gaza has forced many Palestinians to flee their homes, seeking safety. But safe places are hard to find, as VOA’s Scott Bobb reports from Jabaliya.
Video

Video Rapid Spread of Ebola in West Africa Prompts Global Alert

Across West Africa, health officials are struggling to keep up with what the World Health Organization describes as the worst ebola outbreak on record. The virus has killed hundreds of people this year. U.S. President Barack Obama and other world leaders are watching the developments closely as they weigh what actions, if any, are needed to help contain the disease.
Video

Video Michelle Obama: Young Africans Need to Embrace Women's Rights

U.S. first lady Michelle Obama urged some of Africa's best and brightest to advocate for women's rights in their home countries. As VOA's Pam Dockins explains, Obama spoke to some 500 participants of the Young African Leaders Initiative, a six-week U.S.-based training and development program.
Video

Video Immigrant Influx on Texas Border Heats Up Political Debate

Immigrants from Central America continue to cross the U.S.-Mexico border in south Texas, seeking asylum in the United States, as officials grapple with ways to deal with the problem and provide shelter for thousands of minors among the illegal border crossers. As VOA's Greg Flakus reports from Houston, the issue is complicated by internal U.S. politics and U.S. relations with the troubled nations that immigrants are fleeing.
Video

Video Study: Latino Students Most Segregated in California

Even though legal school segregation ended in the United States 60 years ago, one study finds segregation still occurs in the U.S. based on income and race. The University of California Los Angeles Civil Rights Project finds that students in California are more segregated by race than ever before, especially Latinos. Elizabeth Lee reports for VOA from Los Angeles.

AppleAndroid