News / USA

Computer Crash Halts US Visa, Passport Operation

FILEe - Outside a State Department office, a World War II veteran holds his U.S. passport, June 2, 2014.FILEe - Outside a State Department office, a World War II veteran holds his U.S. passport, June 2, 2014.
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FILEe - Outside a State Department office, a World War II veteran holds his U.S. passport, June 2, 2014.
FILEe - Outside a State Department office, a World War II veteran holds his U.S. passport, June 2, 2014.
VOA News

The U.S. State Department says a computer glitch will delay passports and visas being issued from its embassies around the world.

Officials in Washington say the computer glitch discovered on Saturday potentially could leave millions of people waiting for U.S. travel documents.

State Department spokeswoman Marie Harf said the problem is worldwide, and not specific to any country, documents or visa category. She says it will stall the issuance of U.S. passports, visas and reports of Americans born abroad.

The State Department is working to correct the problem but has given no time for when a fix will be in place.

Harf said the problems with the database have resulted in an "extensive backlog" of applications. An official says 50,000 applicants were hit in one country alone.

The database is the State Department's system of record and is used to approve, record and print visas and other documents. It ensures national security checks are conducted on all applicants.

The database is the State Department's system of record and is used to approve, record and print visas and other documents to ensure that national security checks are conducted on applicants.

Harf said, "We apologize to applicants and recognize this may cause hardship to applicants waiting on visas and passports. We are working to correct the issue as quickly as possible."

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Comment Sorting
Comments
     
by: Kristen from: Cincinnati
July 30, 2014 4:22 PM
My friends just adopted a 7 year old child with dwarfism who needs US medical attention to assess his health; yet they are stuck in China unable to bring him home. This is just a travesty!

by: Sam cliff from: usa
July 24, 2014 4:55 PM
It is the leadership at the Bureau that has marginalized the IT over the last two years by removing IT experts

by: JimBoInTx from: TX
July 24, 2014 11:44 AM
Hmmm? How to make room for all the illegals crossing the border? Go into computer system, select all legal applications, hit delete, call it a glitch.

by: Prdamcan from: Florida
July 24, 2014 10:49 AM
Looks like Putin has responded to sanctions

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