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Philippines Call Center Workers Cope With Advantages, Disadvantages of Industry

  • Jason Strother / Malte Kollenberg

When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the world’s largest business process outsourcing, or BPO, industry. It employs some one-million workers who assist clients from very distant time zones. Jason Strother reports from Manila, where there are efforts to cope with the downsides of the fast-growing industry.