Senior program analyst Siva Jasti works next to a map of California in the Pacific Gas & Electric (PG&E) Emergency Operations…
FILE - A senior program analyst works next to a map of California in the Pacific Gas and Electric (PG&E) Emergency Operations Center in San Francisco, Oct. 10, 2019.

SAN FRANCISCO - California's top utility regulator blasted Pacific Gas and Electric on Monday for what she called "failures in execution" during the largest planned power outage in state history to avoid wildfires that she said "created an unacceptable situation that should never be repeated."
 
The agency ordered a series of corrective actions, including a goal of restoring power within 12 hours, not the utility's current 48-hour goal.

"The scope, scale, complexity, and overall impact to people's lives, businesses, and the economy of this action cannot be understated," California Public Utilities Commission President Marybel Batjer wrote in a letter to PG&E CEO Bill Johnson.
 

FILE - In this Oct. 10, 2019, file photo, Pacific Gas & Electric employees work in the PG&E Emergency Operations Center in San…
FILE - Pacific Gas and Electric employees work in the PG&E Emergency Operations Center in San Francisco, Oct. 10, 2019.

PG&E last week took the unprecedented step of cutting power to more than 700,000 customers, affecting nearly 2 million Californians. The company said it did it because of dangerous wind forecasts but acknowledged that its execution was poor.
 
Its website frequently crashed, and many people said they did not receive enough warning that the power was going out.
 
"We were not adequately prepared," Johnson said at a press conference last week.

PG&E spokespeople did not immediately respond Monday to a request for comment on the sanctions.

In addition to restoring power faster, the PUC said the utility must work harder to avoid such large-scale outages, develop better ways to communicate with the public and local officials, get a better system for distributing outage maps, and work with emergency personnel to ensure PG&E staff are sufficiently trained.
 
She ordered the utility to perform an audit of its performance during the outages that began Wednesday, saying the utility clearly did not adopt many of the recommendations state officials have made since utilities was granted the authority to begin pre-emptive power shutoffs last year. The review is due by Thursday, and she ordered several PG&E executives to appear at an emergency PUC hearing Friday.

Governor's criticism
 
Gov. Gavin Newsom has also criticized PG&E for its performance during the outage, blaming what he called decades of mismanagement, underinvestment and lousy communication with the public. On Monday the Democratic governor urged the utility to compensate affected customers with a bill credit or rebate worth $100 for residential customers or $250 for small businesses.

Newsom said the shutoffs affected too many customers for too long, and it is clear PG&E implemented them "with astounding neglect and lack of preparation."

Batjer's letter also said that PG&E's service territory, design of its transmission lines and distribution network and "lack of granularity of its forecasting ability" mean it can't do pre-emptive power shut-offs as strategically as some other utilities, but she said it must work harder to reduce the number of customers affected by future outages.