When Americans call for customer support there is a good chance the agent on the other end of the telephone line is Filipino. The Philippines has the worldâs largest business process outsourcing, or BPO, industry. It employs some one-million workers who assist clients from very distant time zones. Jason Strother reports from Manila, where there are efforts to cope with the downsides of the fast-growing industry.
The Philippines is one of the worldâs leading producers of geothermal energy. Located atop the Pacific Oceanâs so-called Ring of Fire, the country has used volcanic heat to produce electricity for decades. Now there is a new project underway to use this renewable resource to power an entire island. Jason Strother has more from Mindoro.