In South Africa, two million people living in informal settlements still have restricted access to basic services such as running water, electricity or sanitation. The problem is so acute that so-called “service delivery protests” are regularly staged throughout the country. In Diepsloot, a poor township on the northern fringes of Johannesburg, residents have to share one toilet per 30 people. But as one small community-based organization has discovered, government is not the only actor to blame for poor services. A lack of civility within the township is also undermining efforts to improve the lives of the people. Solenn Honorine has the story from Johannesburg.