The U.S.-based research company hit by a fire in the Philippine city of Davao Saturday now confirms that 37 employees "were lost" in the blaze.
In an press release, Research Now SSI, says it employs 500 people in its local call center operation, and is offering counseling to workers and condolences and prayers to the families of the victims.
The mayor of the southern Philippines city says fire fighters recovered a body Sunday from a mall fire and have also determined that there is no chance that any of the 36 people trapped inside a call center on the fourth floor survived the inferno.
Mayor Sara Duterte-Carpio said relatives of the missing workers were told that their loved ones' "chances of survival are zero."
The fire erupted Saturday and by Sunday it was brought under control, but smoke continues to billow from the building.
Davao fire marshal Honeyfritz Alagano told Agence France-Presse that the blaze may have started in a furniture store on the third floor.
Late Saturday, the mayor who is the daughter of President Rodrigo Duterte, accompanied her father and Roman Catholic officials who went to the mall to console relatives of the trapped employees of the call center.