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Report: Education Department Mismanages Student Loans

FILE - The flag of the Department of Education flies beneath the U.S. flag, at the Education Department building in Washington, April 3, 2018.
FILE - The flag of the Department of Education flies beneath the U.S. flag, at the Education Department building in Washington, April 3, 2018.

The U.S. Department of Education has failed to properly oversee more than $1 trillion in federally held student loans annually, the inspector general's office has found.

Lenders were overpaid and borrowers were inaccurately charged because the department's Federal Student Aid (FSA) program failed to ensure that nine lenders followed federal regulations, the IG's office reported.

The IG identified 210 of 343 instances (61 percent) of "servicer noncompliance" in federal loan requirements. Noncompliance was found in forbearances, deferments, income-driven repayment, interest rates, due diligence and consumer protection between the beginning of 2015 and Sept. 30, 2017.

"In most cases, FSA only required servicers to correct the accounts of borrowers affected by the noncompliance specifically identified by FSA," meaning FSA failed to police itself.

"As a result, FSA management did not have reasonable assurance that servicers were complying with federal loan servicing requirements when handling borrowers' inquiries, borrowers might not have been protected from poor services, and taxpayers might not have been protected from improper payments," the report stated.

FSA is the largest provider of student financial aid in the nation, handling more than $120 billion a year in federal grants, loans and work-study aid to more than 13 million students. It has more than 1,300 employees.

The inspector general wrote that FSA "neither agreed nor disagreed with the findings but agreed with all six recommendations" the IG said would benefit students and their families.

The IG said as of September 2017, FSA was responsible for about $1.147 trillion of federally held student loans. Of that, $950 billion (93 percent) was assigned to four servicers — Pennsylvania Higher Education Assistance Agency ($319 billion), Great Lakes ($236 billion), Navient ($215 billion) and Nelnet ($180 billion).

The remaining $76 billion (7 percent) was assigned to Educational Services of America Inc., Missouri Higher Education Loan Authority, New Hampshire Higher Education Loan Corp., Oklahoma Student Loan Authority and Utah Higher Education Assistance Authority.

The IG report noted that about $120 billion (10 percent) of the $1.147 trillion in outstanding federally held student loan debt was in default.

"Defaulted loans were assigned to private collection agencies, not to servicers," it wrote.

Congress is considering a bill introduced by Tennessee Republican Sen. Lamar Alexander that would overhaul the student loan system. It includes garnishing borrower's paychecks for loan repayments, a proposal that has some borrowers fuming as they face historically high costs of education in the U.S.

The average cost of tuition and fees at a U.S. college or university is around $25,000 a year, while more exclusive schools charge up to $70,000 in annual tuition and fees.

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Proposed settlement offered over financial aid allegations

FILE - The Yale University campus is in New Haven, Connecticut, on Dec. 4, 2023. A group of colleges and universities - including Yale - have agreed to settle allegations of deceptive deceptive financial aid tactics, according to a report published in The Hill.
FILE - The Yale University campus is in New Haven, Connecticut, on Dec. 4, 2023. A group of colleges and universities - including Yale - have agreed to settle allegations of deceptive deceptive financial aid tactics, according to a report published in The Hill.

A group of U.S. colleges and universities have agreed to settle a lawsuit alleging deceptive financial aid tactics, according to a report published in The Hill.

The schools would pay $284 million to plaintiffs who were enrolled full-time and received financial aid between 2003 and 2024.

The schools have denied the allegations. (April 2024)

Universities in Middle East building research relationships with China  

FILE - University students display the flag of the Communist Party of China to mark the party's 100th anniversary during an opening ceremony of the new semester in Wuhan in China's central Hubei, September 10, 2021.
FILE - University students display the flag of the Communist Party of China to mark the party's 100th anniversary during an opening ceremony of the new semester in Wuhan in China's central Hubei, September 10, 2021.

As China bolsters research relationships with universities in the Middle East, the United States has taken notice – especially when that research involves artificial intelligence.

Reporting for University World News, Yojana Sharma has the story. (March 2024)

Tips for staying safe while studying in the US

FILE - In this Feb. 26, 2019 photo, Sgt. Jason Cowger, with Johns Hopkins University's Campus Safety and Security department, walks on the university's campus in Baltimore.
FILE - In this Feb. 26, 2019 photo, Sgt. Jason Cowger, with Johns Hopkins University's Campus Safety and Security department, walks on the university's campus in Baltimore.

Recent news events have raised safety concerns among some international students studying in the United States.

Adarsh Khandelwal, writing in the India Times, has tips for staying safe from the moment you arrive until the day you complete your studies. (March 2024)

Some colleges are making digital literacy classes mandatory

FILE - A teacher librarian at a Connecticut high school, left, works with a student in a Digital Student class, Dec. 20, 2017. The required class teaches media literacy skills and has the students scrutinize sources for their on-line information.
FILE - A teacher librarian at a Connecticut high school, left, works with a student in a Digital Student class, Dec. 20, 2017. The required class teaches media literacy skills and has the students scrutinize sources for their on-line information.

A 2019 study by Stanford found that most college students can’t tell the difference between real and fake news articles. Amid rampant online disinformation, and the threat of AI-generated images, some schools are making students learn “digital literacy” to graduate.

Lauren Coffeey reports for Inside Higher Ed. (March 2024)

With federal student aid delays, students aren’t sure what college will cost 

File - Students make their way through the Sather Gate near Sproul Plaza on the University of California, Berkeley, campus March 29, 2022, in Berkeley, Calif.
File - Students make their way through the Sather Gate near Sproul Plaza on the University of California, Berkeley, campus March 29, 2022, in Berkeley, Calif.

The U.S. Department of Education’s federal student aid form (FAFSA) experienced serious glitches and delays this year.

Now, many students have been admitted to college, but don’t know how much money they’ll need to attend.

Read the story from Susan Svrluga and Danielle Douglas-Gabriel for The Washington Post. (March 2024)

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